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Yes, our pottery is made from high-quality stoneware clay and is fired at high temperatures, making it durable and suitable for dishwasher use. However, to preserve the finish and longevity of your pottery, we recommend washing it by hand whenever possible. Dishwashers may cause wear over time, especially with intricate glazes or decorations.
Yes, our pottery is microwave safe as it is made from high-quality stoneware clay and fired at high temperatures. However, we recommend avoiding sudden temperature changes, such as heating a piece straight from the fridge, as this could cause thermal shock and damage the pottery. Always ensure there are no metallic decorations on the piece before microwaving.
Sizes are measured externally at their widest points, including height and width, and do not include handles.
The capacity of a mug or tumbler is measured when filled to the brim. Since everyone uses a mug differently, this method provides a consistent basis for comparison. To find your ideal size, fill your favourite mug to the brim, measure its capacity, and use that as a guide when selecting.
At Far Forest Ceramics, we calculate shipping costs based on the weight of your items. This ensures you only pay for what you're shipping, making it fair and transparent for all our customers.
Every order comes with a tracking number. Once your order ships, you'll receive an email with your tracking information so you can monitor your package's journey to you.
Each piece is carefully wrapped in protective packaging and placed inside a sturdy cardboard sleeve. The items are then surrounded by biodegradable packaging peanuts within a double-walled cardboard box. This thorough packaging process ensures your pottery is well-protected and highly unlikely to be damaged during transit.
Yes, we ship worldwide! Please note that you will be responsible for any applicable import taxes and duties in your country.
We take utmost care to package your item so it can withstand normal delivery driver practices in sturdy packaging. In the unlikely event something does get broken, please get in touch within 5 days of receiving your order.
Send us pictures of the broken pottery and the packaging as you received it. We are happy to discuss options of a refund or a replacement if it’s possible.
If you are unhappy with your pottery for any reason, you have 14 days after receipt of the item to return it to us for a refund.
To be eligible for a refund the item must be unused and reach us in the same condition it reached you. We cannot refund postage charges and you will be responsible for packaging the item and return postage by Royal Mail 2nd class signed for service. Please email for delivery address details.
Yes, all dinnerware items—such as mugs, cups, plates, bowls, and platters—are safe for eating and drinking. Any items intended for decorative purposes only and not food-safe will always be clearly noted in their product descriptions.
Unless otherwise specified, our pottery is not designed for oven use. Oven-safe pottery requires specialized clay and firing techniques, which are not applied to most of our items.
Jeanette aims to process and ship all orders within 1 to 3 business days of purchase.